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PRIVACY

Roxy Palace Online Casino and associated companies highly value and respect the privacy of all our online visitors and players. This document is designed to demonstrate our strong commitment to your privacy, and discloses how we gather and disseminate information from our websites, and security procedures in place for protection of your information.

Information

Your IP address allows us to verify your identity and alerts us if there is a server error. When you register at our casino, we request specific information from you, including contact information (your name and e-mail address etc), unique identifiers (like your social security number) and financial information (like your account or credit card numbers).

We use customer contact information from the registration form to send you information about our online casino. Financial information that is collected is necessary for registration as a Real Player. Unique identifiers (such as social security numbers) are collected to verify your identity and linked to your unique account number. No information will be sold, given or in any way transmitted to any person, corporation or other entity outside Roxy Palace Online Casino and associated companies.

Security

All Roxy Palace Casino sites have strict security measures implemented to protect against unauthorized use, loss and/or alteration of the information under our control.

Credit card or any other financial transaction or information dissemination cannot take place without prior authorization by way of entering usernames and passwords. Our e-commerce partners, Proc-Cyber-Services (PCS) and NCrypt Solutions (London, UK), an affiliate of RoxyPalace.com, require specific details to be supplied and confirmed before any financial transactions are processed. PCS also employs a Fraud Prevention department, which ensures the security and integrity of customers' details.

Records of all transactions are also strictly maintained by us. This enables us to access all data should the need to do so arise. 128-Bit encryption is used at all times when transferring any data via the Internet. Each customer is issued with a unique account number and can choose their own password, which cannot be accessed by staff or agents of Roxy Palace Online Casino.

If you require further information or have any questions, please refer to our site for Help and Contact details for our casino support.

SECURITY

Security is an issue of paramount importance at Online Casino / Roxy Palace. The casino has a variety of mechanisms and precautions in place at all times to ensure that you are fully protected against fraud and theft. The casino utilizes sophisticated encryption technology to ensure that sensitive data transmitted between your computer and the casino server is transferred securely over the Internet. In particular, state of the art encryption techniques protect all of your personal and financial details.

For your peace of mind, each transaction that you make at Online Casino / Roxy Palace is recorded ensuring a complete audit trail in the unlikely event of a dispute. All of our accounts are open to external review by Independent Auditors should the need arise.

Should you still have any questions about Security, or any other matter, we invite you to click here for information on how to contact Casino Support. We are ready to assist you 24 hours a day, 7 days a week.

FAIR GAMING

Online Casino / Roxy Palace understands the importance of a guarantee of fair gaming online and we'd like to explain how this is achieved.
A Random Number Generator is utilized to ensure that performance is truly random. Online Casino / Roxy Palace uses software supplied by Microgaming Software Systems, the world's leading provider of online casino systems, which provides absolutely random results. The system is rigorously tested on an ongoing basis.

For your peace of mind, each transaction that you make is recorded, ensuring a complete audit trail in the unlikely event of a dispute. All of our accounts are open to external review by Independent Auditors should the need arise.

The casino publishes special monthly reports that state the percentage of payouts (being the percentage of winnings to wagered amounts as shown by the data log files) of our games. Independent Auditors independently review these payout percentages.

In addition the casino provides you with your Play History using the unique PlayCheck credibility technology. PlayCheck allows you to view your gaming transaction history for a period of up to seven days prior to the date of your request and lets you verify your game history from any game - right down to the hands dealt to you in Video Poker or the position of the reel symbols from each spin of your favourite slot machine. After you have finished playing, simply rely on PlayCheck to perform an audit to check how your cards fell, which Roulette numbers appeared or how the dice rolled. Using PlayCheck, you are able to check your results against the house in all games.

To view your PlayCheck transactions select View your Play History from Your Account in the main menu bar of the casino.

Here is a sample PlayCheck transaction record